How Will STIR/SHAKEN Affect You?

stir/shaken-faq

What Will STIR/SHAKEN Mean for You? STIR/SHAKEN is the FCC’s response to the ever increasing amount of robocalls made by bad actors. What will STIR/SHAKEN mean for you? This FAQ covers how STIR/SHAKEN works and what you need to know to stay FCC compliant.  Whether you’re involved in communications or just know somebody working at…

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The Contact Center Guide to SBC SIP Trunking

session-border-controller-sbc-starter-guide

The Contact Center Guide to SBC SIP Trunking In a time when virtual communications are the new normal, businesses have new, complex problems to solve. Companies modernizing to the cloud rely on session border controllers (SBCs) to connect their media technologies. SBCs secure your company communications while harmonizing your voice, media, and phone system services.…

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Are Toll Free Numbers Free to Call from Anywhere?

Are Toll Free Numbers Free to Call Internationally? Have questions about how toll free numbers work? We answer one of the biggest toll free number FAQs: are toll free numbers free to call internationally? International toll free services are a key aspect of many businesses. This service allows customers to call businesses free of charge…

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How SBCs Work in Microsoft Teams Direct Routing

sbc microsoft teams

How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…

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Hosted PBX vs. VoIP vs. SIP Trunking

pbx-vs-voip-vs-sip-trunk

Hosted PBX vs. VoIP vs. SIP Trunking How are Hosted PBX, VoIP, and SIP Trunking different, and what role do they play in business platforms like Microsoft? The Role of PBX, VoIP, & SIP Trunking for Business Moving your business phone system to the cloud is a big decision – one that can serve your…

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How to Search for Available Vanity Phone Numbers

get vanity phone numbers

How to Find Available Vanity Phone Numbers Find & Buy Custom Phone Numbers We’ve all heard the jingles on our TV sets and sung the advertisements in our heads for days… vanity numbers- if done correctly – can do wonders for your business.  What exactly is a vanity phone number? We’re glad you asked. Vanity…

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Can Microsoft Teams Replace Legacy Phone Systems?

Can Microsoft Teams Replace Legacy Phone Systems? Microsoft Teams has become one of the most popular collaboration technologies for business organizations. Its adoption rate spiked 70% amidst the height of the pandemic, as more and more companies sought a virtual chat and conferencing solution for their remote work environment.  It was purpose-built to be a…

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AVOXI Named ‘Emerging Favorite’ in Capterra Call Center 2021 Shortlist Report

AVOXI Named ‘Emerging Favorite’ in Capterra Call Center 2021 Shortlist Report AVOXI, a global Communications Platform as a Service (CPaaS), has been named an Emerging Favorite in the Contact Center Software category by Capterra, a free online service that helps organizations find the right software.Capterra Shortlist is an independent assessment that evaluates user reviews and…

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Interstate Call Recording Laws & Compliance (2021)

Interstate Call Recording Laws & Compliance Call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about audio recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. Staying Compliant with Call Recording Laws in the US…

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International Call Recording Laws & Compliance Guide

call recording laws

International Call Recording Laws & Compliance Guide International call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about call recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. International Call Recording Laws & Compliance It’s…

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