Contact Center
BYOC & BYOD: Cloud Trends Fueling Your Contact Center
BYOC & BYOD: Cloud Trends Fueling Your Contact Center BYOC and BYOD are two trends transforming the contact center industry, especially when it comes to remote employees. Learn why these policies are being rapidly deployed, and how they can benefit your contact center teams working from home. Companies are leaning into “BYO” policies to support…
Read MoreSenior Product Writer
ATLANTA, GA Senior Product Writer Location: Atlanta The AVOXI team is building products that make business communications simple and smart. We are re-imagining how teams communicate and engage with their customers. We are obsessive about customer happiness. We work together as thinkers, builders, problem-solvers and basically everyday heroes to build products that we are all…
Read MoreSenior Product Manager
GEORGIA | SOUTH CAROLINA | REMOTE Senior Product Manager The AVOXI team is building products that make business communications faster, simpler and smarter. We are re-imagining how teams communicate and engage with their customers. We are obsessive about customer happiness. We work together as thinkers, builders, problem-solvers and doers to build products that we are…
Read MoreLeveraging Cloud Communications for Your Software Company’s SAM Process
Leveraging Cloud Communications for Your Software Company’s SAM Process Software and tech companies require reliable communications to interact with customers. But, that same technology can support other areas of your business. Namely, your IT software asset management process. See how it can help lower costs, boost efficiency, and more below. Organizational agility is critical in…
Read MorePayroll & Benefits Coordinator
Payroll & Benefits Coordinator Atlanta Position Summary: AVOXI is seeking a Payroll & Benefits Coordinator who will strive to ensure the timeliness and accuracy of our payroll and benefits programs. Primary Duties and Responsibilities: Semi-monthly payroll processing with a very high level of accuracy Benefits enrollment maintenance and problem resolution Onboarding / Offboarding Auditing monthly…
Read MoreThe Role of IVR in Travel & Hospitality
The Role of IVR in Travel & Hospitality Modern day travel and hospitality businesses require a reliable IVR system to succeed. When call flows are optimized and guests are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and delivering a…
Read MoreThe Enterprise Guide to Interactive Voice Response (IVR) Software
The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. When call flows are optimized and callers are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and growing customer expectations. See…
Read MoreThe Go-To Call Tracking Guide for B2B Revenue Leaders
The Go-To Call Tracking Guide for B2B Revenue Leaders Hitting sales and revenue targets is essential for continued growth. To do so, sales teams need strong, highly-engaged SQLs that convert and expand their book of business. Measuring acquisition channels and content can help agents prioritize their conversations with call tracking software. It’s a competitive market…
Read More31 Must-Know VoIP Statistics for 2022
31 Must-Know VoIP Statistics for 2022 A whole lot of change is happening in the VoIP space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most compelling statistics, VoIP use-cases, voice and cloud data, and future expectations to get your customer experience strategy ready for 2022. With…
Read More36 Call Center Statistics to Know: An Essential Guide for Businesses
36 Call Center Statistics to Know: An Essential Guide for Businesses There’s a whole lot of change happening in the contact center space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most current stats, call center use-cases, and future expectations to get your customer experience strategy ready. …
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