Contact Center
Proactive Service
International Voice Monitoring, Automated.Proactive Service When it comes to voice downtime and quality issues, every minute counts. But traditional monitoring leaves enterprises exposed to costly and extended disruptions. It’s time for a better way. Always-On International Voice Monitoring AVOXI’s Proactive Service is the industry’s first global voice management tool powered by AI and analytics to…
Read MoreThe 12 Best Call Center Tools for 2025, Ranked & Compared
The 12 Best Call Center Tools for 2025, Ranked & Compared The 12 Best Call Center Tools for 2025, Ranked & Compared Running a call center today requires more than just answering phones. It also includes delivering seamless customer experiences, managing fluctuating call volumes, and integrating with the right business systems to keep everything running…
Read MoreUsing Contact Center Automation—Our Guide (2025)
Using Contact Center Automation—Our Guide (2025) The days of long hold times, frustrated customers, and overworked agents are fading fast. Enterprise contact center solutions use automation to transform how businesses handle customer interactions by streamlining workflows and improving service efficiency. An estimated 21% of contact center leaders are already investing in AI and automation tools…
Read MoreCall Center Management: Best Practices and Key KPIs for 2025
Call Center Management: Best Practices and Key KPIs for 2025 Running a call center comes with the constant pressure of managing agent performance, meeting service levels, controlling costs, and delivering consistent customer satisfaction. Effective call center management is therefore crucial to ensuring seamless service and optimal efficiency. This guide outlines essential tactics and key performance…
Read MoreThe Hidden Costs of Multiple Voice Providers: Why Consolidation Matters
The Hidden Costs of Multiple Voice Providers: Why Consolidation Matters For global enterprises managing voice communications, a startling reality emerges: 92% of companies rely on multiple voice providers to serve their customers. While this fragmentation often evolves naturally through business growth, it creates a complex web of challenges that impacts everything from operational efficiency to…
Read MoreTop VoIP Call Center Solutions for Businesses in 2025
Top VoIP Call Center Solutions for Businesses in 2025 Managing high call volumes, consistent customer service, and outdated phone systems can overwhelm agents and lead to long wait times and frustrated customers. These issues often result in high maintenance costs, limited features, and constant worries about system failures. Modern Voice over Internet Protocol (VoIP) systems…
Read MoreThe Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…
Read MoreTransforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar
Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, “Transforming Voice in the Cloud,” featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best…
Read MoreGlobal Voice for Amazon Connect: What Are Your Options?
Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the…
Read More7 AVOXI Voice Management Software Features That Are Better With Scale
7 AVOXI Voice Management Software Features That Are Better With Scale For multinational businesses, effective voice conversations with their diverse customer base are critical to delivering great customer service and nurturing long-term relationships. . AVOXI’s cloud voice platform, uniquely designed to cater to enterprise content center environments, offers a comprehensive suite of features designed to…
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